The privacy policy of SIA "Media Partners", registration No. 50003882281, hereinafter ALPHAHOST, explains how ALPHAHOST uses information and how you, as an ALPHAHOST user, can protect your privacy. By using ALPHAHOST services, you entrust us with your information. This privacy policy is intended to help you understand what information we collect, why we collect it and how we use it.
We will collect and process your personal information in accordance with the Personal Data Protection Law and other applicable legislation, as amended from time to time.
1. Information collected
ALPHAHOST collects your personal information only when you specifically and knowingly provide it to us, for example:
- When you sign up for one of our hosting plans.
- When you register a domain on alphahost.lv.
- When you complete any other information request on our website.
1.1. Personal information
When registering, you will need to provide information about yourself:
- 1.1.1. First name.
- 1.1.2. Last name.
- 1.1.3. Date of birth or personal identification number.
- 1.1.4. Address.
- 1.1.5. Telephone number.
- 1.1.6. Email address.
Information we obtain when you use our services: we collect information about which services you use and how you use them. This includes the information described below.
1.2. Internet Protocol address
ALPHAHOST collects information related to access:
- 1.2.1. The IP address used to access the service.
- 1.2.2. The date and time of access.
1.3. Location information
When you use ALPHAHOST services, we may collect and process information about your actual location. ALPHAHOST uses location-determination technologies based on your IP address.
1.4. Payment information
When you pay for ALPHAHOST services, ALPHAHOST may collect and process information about your bank payment account, banking institution, telephone number and PayPal account. Payment card information is not collected or processed.
1.5. Local storage
ALPHAHOST may collect and store information, including personal information, locally on your device using systems such as browser web storage.
1.6. Cookies and similar technologies
When you visit an ALPHAHOST service, we and our partners use various technologies to collect and store information. These may include cookies or similar technologies to identify your browser or device. ALPHAHOST uses these technologies to collect and store information for advertising targeting purposes.
2. Use of collected information
ALPHAHOST uses information collected from all ALPHAHOST services to provide, maintain, protect and improve existing services, develop new services and protect ALPHAHOST users. The collected information is used to provide services to domain name registrants, including registration, renewal, transfer of rights of use and termination of the agreement. The collected information is also used to offer ALPHAHOST users personalised content and advertising.
In all ALPHAHOST services that require an ALPHAHOST account, ALPHAHOST may use the first name, last name and profile name supplied by the user when registering their ALPHAHOST profile.
When you contact ALPHAHOST, your communications are retained to help resolve any problems you may encounter. We may use your email address to inform you about our services, for example to notify you of upcoming changes or improvements.
Information collected through cookies and other technologies is used to improve the user experience and the overall quality of services. For example, saving your language preferences allows you to use our services in your chosen language.
When displaying personalised advertisements, identifiers from cookies or similar technologies are not associated with sensitive categories, such as race, religious beliefs, sexual orientation or health.
ALPHAHOST processes personal information on its servers located in Latvia.
3. Transparency and choice
ALPHAHOST aims to make clear what information it collects so that users can make informed choices about how the collected information is used. You can take the following actions.
3.1. Using the ALPHAHOST profile overview service, you can review and control certain types of information associated with your ALPHAHOST account.
You can block all cookies in your browser, including cookies associated with ALPHAHOST services. However, some ALPHAHOST services may not function properly if cookies are disabled.
4. Accessing and updating personal information
Whenever you use ALPHAHOST services, ALPHAHOST aims to provide access to your personal information. If this information is incorrect, we endeavour to update or delete it promptly.
ALPHAHOST aims to provide its services in a way that protects information against accidental or malicious destruction. Therefore, after information is deleted from ALPHAHOST services, it may take some time before residual copies are removed from our active servers.
4.1. Information shared by ALPHAHOST and users
4.1.1. You agree that all data you provide will be used for data processing in the ALPHAHOST database.
4.1.2. In the "My Profile" section, you have access to delete your data from processing.
4.1.3. Your data will be stored for as long as you use ALPHAHOST services.
4.1.4. You have the right to correct and delete the data you have provided. In that case, data is retained for a limited period reasonably necessary to establish that the correction or deletion was not performed by a third party that may have unlawfully obtained access to email in your name.
4.1.5. ALPHAHOST undertakes to delete personal data obtained from you at your request.
4.2. Providing personally identifying data is a prerequisite for using ALPHAHOST services, because the hosting and email content is your property and you must be able to prove your rights in the event of a dispute.
4.2.1. Under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council, you have the right to lodge a complaint with a supervisory authority.
4.2.2. You have the right to request a copy of the stored personal data by visiting the ALPHAHOST office and identifying yourself as the profile owner. The stored personal data information is prepared within two weeks of receiving the request.
5. Procedure for deleting and restoring personal information
A user's personal data may be deleted in the following cases:
5.1. You have the right to delete your personal data yourself by deleting your profile in the "My Profile" section. Access to the profile is blocked, and information about you is deleted from ALPHAHOST servers within one year.
5.2. Under the terms of use of the ALPHAHOST website, ALPHAHOST may delete a user's personal data by deleting the profile. Information about the user is then deleted from ALPHAHOST servers within one year.
This waiting period is necessary to prevent unauthorised actions by third parties using a user's access credentials.
During the data retention period specified in clauses 5.1 and 5.2, you have the right to restore your profile by visiting the ALPHAHOST office and identifying yourself as its owner. Personal data is restored no later than two days after the request is received.
During the data retention period specified in clauses 5.1 and 5.2, you have the right to delete your profile by visiting the ALPHAHOST office and identifying yourself as its owner. Personal data is deleted no later than two days after the request is received.
6. Measures taken by ALPHAHOST to protect personal information
ALPHAHOST takes the following actions to protect ALPHAHOST and its users against unauthorised access to, alteration, disclosure or destruction of information held by ALPHAHOST.
6.1. The following measures are taken:
6.1.1. Encryption using the SSL standard.
6.1.2. To prevent unauthorised access to systems, ALPHAHOST reviews the information collected and how it is stored and processed, including physical security measures.
6.1.3. Access to personal information is limited to ALPHAHOST employees, contractors and representatives who need to know that information to process it on our behalf. They are subject to strict contractual confidentiality requirements and may face disciplinary action or dismissal if they fail to meet those requirements.
7. Services covered by this privacy policy
The ALPHAHOST privacy policy applies to all services offered by ALPHAHOST, except services that have a separate privacy policy not incorporated into this privacy policy.
The ALPHAHOST privacy policy does not apply to services offered by other companies or individuals, including products or websites that may include ALPHAHOST services, or other websites associated with ALPHAHOST services. It does not cover the practices of other companies and organisations that advertise ALPHAHOST services and may use cookies, pixel tags and other technologies to deliver and offer relevant advertisements.
8. Compliance and cooperation with regulatory authorities
ALPHAHOST regularly reviews its compliance with this privacy policy. When we receive a formal written complaint or support request, we will contact the person who submitted it to decide on further action. ALPHAHOST cooperates with the relevant regulatory authorities, including local data protection authorities, to investigate complaints about the transfer of personal information that we cannot resolve directly with the individual concerned.
9. Changes
This privacy policy may change from time to time. ALPHAHOST will not restrict users' rights under this privacy policy without their explicit consent. All changes to the privacy policy will be published on this page. If the changes are significant, a specific notice will be provided, including, for certain services, an email notice of changes to the privacy policy.
10. Acceptance of this privacy policy
By using the alphahost.lv website, you agree to this privacy policy. If you do not agree to this policy, please do not use the website. ALPHAHOST reserves the right to change this policy at any time. Your continued use of alphahost.lv after changes to our privacy policy have been made will confirm your acceptance of those changes.